Freshprints~1mo ago

Collections Manager

India·HyderabadRemotemid

OtherCollections Manager

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Quick Summary

Overview

Manage a Team of Collections Associates for a fast-growing NYC-based custom apparel start-up Fresh Prints is a New York-based custom-printed apparel startup. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.

Technical Tools

excelb2ccustomer-successproject-management

Fresh Prints is a New York-based custom-printed apparel startup. We partner with talented students, providing them with the capital, training, and support to build apparel businesses on their campuses.

About the Role

~1 min read

The Finance team manages all cash inflows and outflows at Fresh Prints. As a Collections Team Lead, you will be responsible for managing and improving the systems and performance of our receivables function.

This is a high-impact role focused on driving revenue realization and ensuring strong cash flow discipline across the business. You will own collections performance, build scalable processes, and lead a team responsible for recovering outstanding payments efficiently and professionally.

Responsibilities

~1 min read

→Lead and manage a team of 2–5 Collections Associates
→Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
→Drive improvements in:

→Collections efficiency
→Recovery rates
→Turnaround time on open invoices

→Set, track, and optimize team performance metrics
→Manage customer and vendor communication for payment recovery
→Handle escalations and resolve complex or sensitive cases
→Build and improve collections workflows, systems, and SOPs
→Collaborate cross-functionally with Finance, Sales, and Operations
→Ensure accurate reporting of daily, weekly, and monthly collections data

Collections / AR / financial operations OR
Operations/project management in fast-paced environments
2+ years managing a team (2–5 people)

Strong data orientation (Excel, dashboards, tracking metrics)
Ability to define and track key metrics such as:
Collections efficiency
Agent productivity
Call volume and conversion
Proven ability to improve processes or workflows
Strong ownership and execution mindset
Excellent communication (especially for difficult conversations)
Ability to make decisions independently and move fast

Experience in B2C collections or high-volume customer operations
Exposure to CRM / ticketing tools
Experience implementing or improving collections tools
Background in finance, revenue operations, or customer success

Improved collections % and recovery timelines
Clear visibility into metrics and performance
Scalable, efficient collections processes

What We Offer

~1 min read

✓Competitive salary

✓Health insurance

✓Learning and growth opportunities

✓High-ownership role in a fast-growing environment

✓At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.