Customer Service Representative (Austin, TX)

                                            Greater Austin Merchants Cooperative Association
                                                      1805 Aviation Dr., Georgetown, TX 78628

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Customer Service Representative (CSR)

Greater Austin Merchants Cooperative Association (GAMA)
Location Work Will Be Performed: 1805 Aviation Drive, Georgetown, TX 78628
Position Type: Full-Time, Hourly, Non-Exempt

COMPANY DESCRIPTION

The Greater Austin Merchant Association (GAMA) is one of the leading independent convenience store cooperatives in the nation. GAMA came in to being on October 05,1999. GAMA aims at providing the best quality products at lowest possible prices. GAMA provides many benefits and values to its members as well as employees. GAMA operates a full service warehouse and distribution center supplying goods and services to the convenience store industry.

 
We are looking to find:

A Customer Service Representative (CSR) who is passionate about delivering exceptional service and creating positive experiences for our members, customers, vendors, and internal teams.
 

You will blow us away if:

• You have previous customer service, administrative support, call center, or office experience.
• You thrive in a fast-paced, team-oriented environment.
• You genuinely enjoy helping people and solving problems.
• You keep member satisfaction as your top priority.
• You are organized, detail-oriented, and able to manage multiple priorities.
• You communicate professionally and effectively with individuals at all levels.
• You are comfortable learning new systems and processes.
• You adapt quickly to change and maintain a positive attitude.
• You are a solution seeker who approaches challenges with professionalism and urgency.
• You take ownership of your work and consistently follow through on commitments.
• You have experience supporting customers in the convenience store, distribution, retail, or member-service industries.
• You remain calm, professional, and service-focused when working with passionate customers and complex situations.
• You excel at de-escalating concerns, finding solutions, and turning challenging interactions into positive customer experiences.

You will make a HUGE impact by:

• Providing exceptional service to members, customers, vendors, and internal departments.
• Serving as a primary point of contact for inbound inquiries and requests.
• Resolving customer concerns in a timely, professional, and courteous manner.
• Supporting operational efficiency through accurate data entry and record maintenance.
• Helping ensure customer issues are properly documented, communicated, and resolved.
• Contributing to a positive customer experience that strengthens member loyalty and satisfaction.
• Supporting the overall success of the organization through teamwork, communication, and accountability.

Job Highlights:

• Professional office environment with regular interaction across multiple departments.
• Opportunity to develop customer service, administrative, and problem-solving skills.
• Frequent use of Microsoft Office and internal business systems.
• Collaborative team environment focused on member satisfaction and operational excellence.
• Consistent schedule with opportunities for growth and development.

Position Responsibilities:

• Answer inbound telephone calls and respond to customer inquiries in a professional and timely manner.
• Assist customers with questions regarding products, services, account information, orders, and company processes.
• Document customer interactions accurately within company systems.
• Research and resolve customer concerns, escalating issues when appropriate.
• Coordinate with internal departments to ensure customer needs are addressed effectively.
• Process customer requests, forms, documentation, and administrative transactions accurately.
• Maintain customer records and update account information as needed.
• Monitor open issues and follow up to ensure timely resolution.
• Assist with general office duties including filing, scanning, data entry, and record maintenance.
• Maintain confidentiality of customer, employee, and company information.
• Ensure a positive company image by providing courteous, friendly, and efficient service to customers, vendors, corporate partners, and team members at all times.
• Perform all duties in accordance with company policies, procedures, and service standards.

Job Skills:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with Microsoft Word, Excel, Outlook, and other business software applications.
• Ability to maintain professionalism in challenging situations.
• Strong work ethic and commitment to delivering quality service.

Experience:

• High School Diploma or equivalent required.
• 1+ year of customer service, administrative support, office support, call center, retail, hospitality, or related experience preferred.
• Experience working with customer relationship management (CRM) systems or business software platforms is a plus.

Physical Requirements / Working Conditions:

• Primarily office-based position.
• Must be able to remain seated and work at a computer for extended periods.
• Frequent use of computers, telephones, and standard office equipment.
• Occasional standing, walking, bending, reaching, and lifting up to 20 pounds.
• Ability to communicate effectively in person, by phone, and through electronic communications.
• Ability to work a flexible schedule when business needs require.

What We Offer:

✔ Benefits from Day 1
✔ 401(k), Medical, Dental, Vision, STD
✔ Life Insurance, Accident & Gap Insurance
✔ Vacation and Sick Leave
✔ Retail Holiday Schedule (4 Paid Holidays)
✔ Growth and Development Opportunities

This is a great opportunity to start or continue a rewarding career with Greater Austin Merchants Cooperative Association (GAMA). Apply now and let's talk about where you see yourself in the organization!

 

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Greater Austin Merchants Cooperative Association (GAMA) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This is a non-management position
This is a full time position