Network Engineer III

 

GCI's Network Engineer III will apply engineering principles to multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.  Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security. Able to Identify opportunities for continuous improvement of the current network and/or systems facilities. Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization. Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology. Provides detailed reports on network operational status, and milestones related to project completion. Capable of remote site support for off-site personnel and customers. Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors’ junior engineers and technicians.

COMPETENCIES:

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary.  Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.  BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.  RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally. RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology. MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.

This is a senior level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments.  Must be able to make independent engineering decisions and provide technical direction for resolution.  Responsible for review and provide final engineering design specifications and service requirements. Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget. 

• Defines, designs, and implements complex projects utilizing standard telco engineering principles and concepts, efficiency, redundancy, availability, security, and scalability, responsible for new systems’ planning and implementation.
• Defines KPIs for operational management, provides and updates operational documentation, training, and diagrams.
• Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans.  Project coordination to include facilitating customer sales via technical support and engineering efforts.
• Mentors and supports junior engineers and technicians.
• Supports and manages escalations to resolution. 

• Experience within the telecommunications industry.
• Other telecom industry or job specific certifications. 

Additional Engineer Job Duties & Disciplines

Provides technical expertise and strategic insight in the planning, development, and implementation of engineering solutions. This role bridges the gap between technology planning, project execution, and system optimization, ensuring that the organization's infrastructure aligns with its long-term goals and innovation strategies.

Collaborates with cross-functional teams, including software developers, systems engineers, and product managers, to design, evaluate, and implement complex technological solutions. Focuses on the technical and strategic planning of engineering initiatives, helping define and deliver projects that enhance the company's technology infrastructure, improve operational efficiency, and drive business growth.

• →System Design & Analysis
• →Quality Assurance & Testing
• →Security Engineering
• →Network & Infrastructure Engineering
• →Performance & Capacity Planning
• →Automation & Scripting
• →DevOps & Continuous Improvement
• →Training & Development

CTO TECHNOLOGY ADDENDUMS:

This role is part of CTO focused on engineering design and implementation services necessary to support the company’s IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services.   

Protocols & Standards:

BGP               ISIS               OSPF             EIGRP

Transport Technologies:

Ethernet         SONET           TDM              Fiber   

Microwave      Satellite          Wi-Fi             Cellular

Layer-2 Ethernet Technologies:

VLANs            STP               LACP              MC-LAG

Preferred Certifications:

Cisco CCNA               Nokia NRS I              Brocade BCNE 

Juniper JNCIA            Professional Engineer (PE)