Quick Summary
Overview
Your mission Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion Continuously improve CS processes, playbooks, and tooling Act as primary point of contact for key accounts and build long-term customer relationships Monitor customer health scores and…
Technical Tools
customer-successmentoringsaasstakeholder-management
- Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
- Continuously improve CS processes, playbooks, and tooling
- Act as primary point of contact for key accounts and build long-term customer relationships
- Monitor customer health scores and proactively identify risks and opportunities
- Collaborate with CS Engineers and Support to resolve complex product or technical topics
- Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
- Support self-service formats such as our knowledge base and customer learning portal
- Take ownership of operational excellence in the CS function and drive efficiency at scale
- Based in Germany
- Proven experience driving onboarding, retention, and renewals across multiple accounts
- Familiarity with**, Zendesk** or similar CS/Support tools
- Strong operational mindset — structured and hands-on
- First experience mentoring or coordinating small project teams.
- Excellent communication and stakeholder management skills in English and German!
- A proactive, customer-first mindset and passion for building scalable processes
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours Please send your application to Jasper.Schiffer@boardwise.io
Location & Eligibility
Where is the job
Berlin, Germany
Remote within one country
Who can apply
DE
Listing Details
- Posted
- February 23, 2026
- First seen
- May 6, 2026
- Last seen
- May 9, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 21%
- Scored at
- May 6, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application · ~5 min on gertrud's site
Please let gertrud know you found this job on Jobera.
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