gertrud

Your mission As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combi

Deine Aufgaben Unterstützung des Technical Success Managers im Tagesgeschäft Pflege und Verwaltung administrativer Prozesse(Projekt-Zeiterfassung, Ticket System (Backend, Reporting)) Unterstützung beim Zeiterfassungsmanagement und der Dokumentation Vorbereitung, Nachverfolgung und Ablage von Unterla

Your mission You independently identify relevant target companies and key decision-makers (e.g. executive assistants, Chief Legal Officers, IT leaders) and proactively reach out to them You execute structured outbound campaigns via phone, video, email, and LinkedIn—with a clear focus on cold calling

Your mission You independently identify relevant target companies and key decision-makers (e.g. executive assistants, Chief Legal Officers, IT leaders) and proactively reach out to them You execute structured outbound campaigns via phone, video, email, and LinkedIn—with a clear focus on cold calling

Deine Aufgaben Installation und Konfiguration von Boardwise für mehrere Clients auf der Azure-Plattform Fehlerbehebung und Lösung technischer Probleme im Zusammenhang mit Azure-Diensten Zusammenarbeit mit Kunden zur Analyse von Anforderungen und Entwicklung geeigneter Lösungen Pflege und Weiterentwi

Your mission Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion Continuously improve CS processes, playbooks, and tooling Act as primary point of contact for key accounts and build long-term customer relationships Monitor customer health scores and proactively ide

Your mission First point of contact for customer inquiries Clear, friendly, and structured communication with customers Analysis and resolution of incoming customer support tickets Support with questions regarding software configuration Identification of issues and collection of relevant technical i

Your mission Content Production & Wissensmanagement Erstellung und Pflege von Video-Tutorials, Screen Recordings, Help-Center-Artikeln und Produkt-Guides – mithilfe moderner KI-Tools zur automatisierten Dokumentation. Schnitt, Upload und Strukturierung von Videos sowie Gestaltung moderner Trainings-