Client Success Manager (Direct Partnerships)

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.  

A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives — including your own. 

We’re hiring a Client Success Manager to join our Direct Partnerships team, which supports Maple’s B2B programs where organizations offer Maple as a healthcare benefit to their employees or members.

In this role, you will manage and grow a portfolio of strategic client partnerships, serving as the primary point of contact and trusted advisor for your accounts. You’ll be responsible for ensuring strong client outcomes, driving retention and expansion, and delivering a high-quality experience across the full partnership lifecycle.

You’ll work closely with the Manager, Direct Partnerships, and cross-functional teams including Sales, Product, and Marketing to align client needs with Maple’s offerings. This role is well suited for someone who combines strong relationship management with a results-oriented mindset and is motivated by both client impact and revenue growth.

At Maple, we do not currently use Artificial Intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.