Operations Manager

Operations Manager

Location: London

Salary: Negotiable  

Hybrid Working

About GLAS

GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring. 

GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.  

The business currently comprises c.500 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $800 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.

Role Summary

The Operations Manager supports the Global Head of Operations in governing and coordinating GLAS’ enterprise operational framework across suppliers, technology operations, quality, risk, resilience, security, data, and facilities.

The role focuses on practical execution and control, ensuring operational activities are auditable, resilient, and aligned to regulatory and ISO requirements. It is a medium‑senior, hands‑on management role suited to an experienced operations professional who can translate strategy into consistent operational delivery.

Key Responsibilities

Enterprise Operations Governance

• Maintain operational governance frameworks, SOPs, controls, and management reporting.
• Coordinate operational reviews, issue tracking, and cross‑functional follow‑up.
• Ensure consistent operational standards across regions and teams.

Supplier & Service Performance

• Oversee operational performance of key suppliers, including SLA/OLA tracking and remediation.
• Support service reviews, evidence collection, and audit readiness.
• Act as an escalation point for supplier‑related operational issues.

Quality, Audit & Assurance

• Operate the Quality Assurance framework, including KPIs, KRIs, and control tracking.
• Coordinate internal audits and support external audit preparation.
• Track findings and remediation to maintain ongoing audit readiness.

Risk, Resilience & Continuity

• Support operational risk management, incident tracking, and control assurance.
• Coordinate business continuity planning, crisis exercises, and resilience testing.
• Assist with regulatory resilience requirements, including DORA alignment.

Information Security & Data Governance

• Provide operational oversight of information security, data protection, privacy, and access controls.
• Coordinate with IT, security, and compliance teams on controls and evidence.
• Support operational handling of security or data incidents.

Systems, Change & Facilities

• Support operational readiness for critical systems, data migrations, and platform changes.
• Coordinate readiness assessments, go‑live controls, and post‑implementation reviews.
• Maintain oversight of facilities operations and physical access controls.

Mandatory Training Governance

• Ensure governance, tracking, and audit evidence for mandatory training programmes.

Success Measures

• Sustained audit readiness with reduced repeat findings.
• Stable supplier performance and SLA adherence.
• Clear, reliable operational reporting.
• Effective incident and resilience outcomes.
• Trusted deputy support to the Global Head of Operations.

Role Profile

• 6–10 years’ experience in operations, risk, quality, or governance roles.
• Background in regulated or audit‑driven environments.
• Familiarity with ISO standards (e.g. ISO 27001, ISO 9001).
• Strong coordination skills with a pragmatic, detail‑driven approach.
• Confident working with senior stakeholders while remaining hands‑on.

Benefits 

• Base salary + bonus
• 28 days annual leave + bank holidays
• Long service award
• Private Medical Insurance
• Private pension plan
• Life insurance plan
• Employee Assistance Program (EAP)