Human Resources Operations Coordinator

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 We're looking for an experienced and highly organized HR Operations Specialist to play a key role in the transformation of our HR Operations function across Northern Europe.

This is a unique opportunity to combine hands-on HR operations expertise with process improvement, automation, and change management initiatives that will help shape the future of HR service delivery at SAS.

We are transforming how HR services are delivered across SAS and in Northern Europe we have an exciting opportunity for an HR Operations Specialist to play a key role in the transformation of our HR Operations function across Northern Europe.

As an HR Operations Specialist, you will be responsible for the day-to-day administration of HR processes while supporting the design and implementation of a scalable, technology-enabled HR Operations Hub serving the UK, Ireland, and Nordic region.

As part of our transformation from locally delivered HR administration to a modern, virtual HR Operations Hub model, we are looking for an HR Operations Specialist to join our team on a 12-month fixed-term contract.

This is a unique opportunity to combine hands-on HR operations with transformation and continuous improvement work. While supporting day-to-day HR operations for the UK & Ireland, you will also play an important role in helping shape the future HR service delivery model across Northern Europe.

Working alongside our existing HR Operations team and partnering our HR Systems and HR Intelligence teams you will help standardise processes, identify and implement automation opportunities and support the transition towards a scalable and efficient virtual HR Operations Hub.

You will:

• Administer all HR transactions within the global HRIS, including new hires, transfers, promotions, salary changes, reorganizations, location changes, and terminations.
• Maintain accurate employee records while ensuring the highest standards of data quality, confidentiality, privacy, and compliance.
• Serve as a trusted point of contact for employees, managers, and HR stakeholders, responding to inquiries and escalating issues when appropriate.
• Partner with internal teams across SAS to research and resolve HR-related issues.
• Generate reports, dashboards, and analytics using HR systems and reporting tools.
• Support HR projects, initiatives, and continuous improvement efforts across the function.

You will also

• Work with colleagues across EMEA-AP support the design and implementation of the Northern Europe HR Operations Hub.
• Identify opportunities to automate repetitive and manual HR processes in partnership with HR Systems and HR Intelligence teams.
• Standardize HR operational practices across the UK, Ireland, and Nordic countries.
• Assist with transitioning operational activities into a centralized service delivery model where appropriate.
• Collaborate with HR Operations teams across EMEA and AP to identify and implement best practices.
• Provide operational support during the transition period to ensure business continuity.
• Contribute to building a sustainable, scalable, and future-ready HR Operations function aligned with SAS's broader HR transformation strategy.

We're looking for someone who enjoys both operational delivery and improving the way things work.

You may currently be working in HR Operations, HR Administration, HR Shared Services or a similar HR support role and be looking for an opportunity to join a team undergoing exciting transformation.

• Experience supporting HR operations, HR administration, HR shared services, or HRIS processes.
• Experience working with HR systems and employee data management.
• Strong analytical and reporting skills.
• Advanced proficiency with Microsoft Office applications, particularly Excel.
• Excellent verbal and written communication skills in English.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational, problem-solving, and stakeholder management skills.
• Ability to work independently and collaboratively within a global team.

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience supporting HR transformation, process improvement, or shared services initiatives.
• Knowledge of HR automation, workflow optimization, and continuous improvement methodologies.
• Experience working in a multinational and matrixed organization.
• Familiarity with data privacy and HR compliance requirements across Europe.

• Strong attention to detail and commitment to data accuracy.
• Excellent organisational and prioritisation skills.
• Strong customer service mindset and communication skills.
• Analytical approach with confidence working with HR data and reporting.
• Ability to build relationships across multiple teams and stakeholders.
• Adaptable, resilient and comfortable working through change.

At SAS, you'll help drive meaningful transformation while working alongside talented colleagues who are passionate about innovation, collaboration, and delivering exceptional employee experiences. You'll have the opportunity to influence how HR services are delivered across multiple countries while contributing to a broader global HR transformation journey.

This role sits at the heart of an exciting HR transformation as we evolve from country-based HR support into a modern, virtual HR Operations Hub. Alongside delivering day-to-day HR operational services, you will play an active role in shaping the future operating model for Northern Europe, supporting the transition to a more standardised, scalable and efficient way of working. Working closely with colleagues across multiple countries, functions and specialist teams, you will contribute to operating model design, process improvement, automation and digitalisation initiatives, helping to simplify how HR services are delivered while enhancing the experience for employees, managers and HR stakeholders across the region.

If you're passionate about operational excellence, improving employee experience and helping shape how HR services are delivered in the future, we'd love to hear from you.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

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