global-staff-network~25d ago

Dental Patient Coordinator

Philippines·Quezon Citymid

Patient CoordinatorHealthcare Non-Clinical

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Quick Summary

Overview

Job Title: Dental Patient Coordinator (Voice & Admin Support) Work Schedule: Full-Time | Sydney Hours (AEST)Setup: OnsiteLocation: Quezon City Role Overview: We are seeking a highly skilled and experienced Dental Patient Coordinator to join our team in a forward-facing voice role with…

Key Responsibilities

Patient Recall: Proactively contact patients who did not book during their last visit. Review clinical notes, identify recommended treatments (e.g., crowns), clearly explain the importance of these treatments, and successfully secure appointments.

Technical Tools

Patient CoordinatorHealthcare Non-Clinical

Responsibilities

~1 min read

→ Patient Recall:
Proactively contact patients who did not book during their last visit. Review clinical notes, identify recommended treatments (e.g., crowns), clearly explain the importance of these treatments, and successfully secure appointments.
→ Inbound Lead Handling:
Manage incoming calls from new patient inquiries via landing pages. Follow a structured qualification script and convert leads into confirmed bookings.
→ Payment Processing:
Securely collect and process credit card details over the phone for cancellation holds.
→ Dental Item Number Navigation:
Interpret dental item numbers, understand associated procedures, and communicate these clearly and confidently to patients.
→ Administrative Support:
Provide PA and administrative assistance, including scheduling, email management, data entry, and supporting the Practice Manager with day-to-day operations.

Requirements

~1 min read

Relevant Experience:
Experience in healthcare, customer service, call center, or administrative roles is highly valued. Familiarity with dental procedures, terminology, or similar environments is a plus.
Communication Skills:
Strong verbal communication with a clear, professional, and friendly tone. Ability to build rapport and guide patients in making informed decisions.
Call Handling & Resilience:
Comfortable managing a high volume of outbound and inbound calls, handling objections positively, and staying motivated throughout the day.
Self-Management:
Able to work independently, follow guidelines and scripts, and adapt quickly after initial training.
Administrative Skills:
Comfortable using remote systems, scheduling tools, email, and performing general administrative tasks.
Billing Knowledge (Nice to Have):
Experience with medical or insurance billing is an advantage but not required.