Commercial Service Specialist

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OtherService Specialist

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Quick Summary

Overview

What Drives Success Under direct supervision, responsible for customer servicedifferentiation on one or more existing commercial accounts.

Technical Tools

OtherService Specialist

Under direct supervision, responsible for customer servicedifferentiation on one or more existing commercial accounts.
Assists with portfolio of customer accounts within a team setting andcollaborates to complete work in an efficient and effective manner.
Responds to complex customer inquiries via phone and email with a highlevel of professionalism and finesse.
Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements.
Liaison between field operations and customer for scheduling, work ordermanagement, billing and escalations.
Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
Works closely with account leaders and customer experience specialists to drive customer growth.

Requires a bachelor's degree or an equivalent combination of educationand experience.
Able to use Microsoft Office and CRM software effectively.
Experience with SAP preferred.
Excellent customer service skills.
Effective at written and verbal communication, including effective listening skills.Ability to handle difficult or emotional customer situations.
Strong problem solving and time management skills. Ability to handle andprioritize competing demands.

What We Offer

~1 min read

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.