Road Service Specialist

SUMMARY:

We are seeking a detail-oriented and customer-focused professional to support our fleet maintenance operations. This role serves as a key point of contact for drivers experiencing breakdowns or mechanical issues, coordinating roadside repairs, vendors, company shops, and maintenance teams to keep vehicles moving safely and efficiently.

ESSENTIAL FUNCTIONS:

• Respond to road service calls from drivers experiencing vehicle breakdowns or mechanical issues.
• Troubleshoot minor mechanical issues over the phone and coordinate repairs with drivers, vendors, and company shops, logging issues in Transman.
• Support Owner Operators with breakdowns and vendor payments.
• Create purchase orders and virtual payments for vendors.
• Ensure timely and accurate communication between drivers, vendors, and the company's maintenance team.
• Maintain vendor portals (e.g., Loves, Travel Centers of America, Michelin).
• Expedite repair processes for out-of-service trailers and tractors.
• Assist Admin with billing credits, duplicates, and corrections.
• Submit forms and follow processes to onboard new vendors and update location information.
• Perform Related duties as assigned
  
  

KNOWLEDGE, EXPERIENCE & KEY COMPETENCIES:

• High school diploma or equivalent
• 2+ years of experience in a fleet maintenance, dispatch, or roadside assistance role (trucking industry preferred)
• Familiarity with DOT regulations, roadside safety, and vendor management preferred
• Proficiency in Microsoft Office Suite (Excel, Word, etc.)

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

What We Offer:

• Competitive Pay (based on verifiable experience and knowledge)
• Full Health Benefits — Medical, Dental, Vision
• Matching 401(k)
• Employee Assistance Program
• Generous PTO — vacation, sick time, and holidays
• A supportive, fast‑paced environment with room to grow
• Affordable on site Café
• Tool reimbursement program
• Free on site gym

We are Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law