Director, Total Rewards Ops Global Service Owner

2026-10-05

United States of America

US-CT-REMOTE

Hybrid

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

• A University Degree in Business, Human Resources, or related field, or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience

• Experience leading enterprise-level or cross-functional HR initiatives

• Experience in an HR operations or related field, including talent acquisition, pre-boarding, and onboarding

• Experience using data and analytics to measure success, identify gaps, and drive continuous improvement

• Experience managing multi-year service roadmaps, portfolios, and growth strategies

• MBA or Lean Six Sigma certification

• Exceptional communication, facilitation, and stakeholder management skills

• Analytical mindset with the ability to turn data into actionable insights

• Ability to manage ambiguity, prioritize effectively, and drive alignment in a matrixed environment

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team:

We are seeking a strategic, impact-driven Director, Total Rewards Ops Global Service Owner accountable for the strategy, growth, adoption, performance, and continuous improvement of a global HR service portfolio. This role operates as the strategic owner of the service, combining deep functional expertise with an enterprise mindset and a strong commercial orientation.

The Global Service Owner serves as the primary strategic partner to HR leadership, Global Process Owners, business leaders, regional stakeholders, and People Services Operations, ensuring that services are designed around customer needs, delivered consistently at scale, and continuously optimized for value, experience, and cost.

Acting as a “mini P&L leader,” the role owns the service’s financial and operational performance, including demand, cost efficiency, service adoption, portfolio growth, addressable market, and opportunities to expand the service catalog. The role is responsible for translating the HR operating model and enterprise strategy into scalable, differentiated services that create measurable value for the organization.

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  Develop and execute the global strategy and multi-year roadmap for the assigned service portfolio.

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  Define the service vision, value proposition, operating model, and strategic priorities aligned with the broader HR operating model.

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  Act as the business owner, balancing customer value, employee experience, scalability, cost, and operational performance.

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  Translate emerging business and HR needs into new or enhanced service capabilities.

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  Establish objectives, KPIs, success measures, and governance mechanisms for the service.

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  Build trusted relationships with HR leaders, COEs, stakeholders, and regional partners to understand evolving needs.

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  Drive enterprise-wide adoption and consistent service experiences across businesses, geographies, and functions.

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  Resolve complex cross-functional issues and influence senior stakeholders to align with service goals.

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  Expand the service portfolio by identifying new markets, populations, processes, and capabilities.

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  Develop the service catalog, build business cases for enhancements, and define strategies to overcome barriers to adoption.

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