SBT SUPPORT-HYDERABAD

India·Hyderabad

OtherSupport

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Quick Summary

Overview

Hello, FCM part of FCTG is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries,

Technical Tools

OtherSupport

What We Offer

~2 min read

✓Supporting travellers and internal stakeholders with booking and system-related queries across online booking platforms such as Concur, Cytric and FCM Booking India.

✓Troubleshooting booking errors, profile issues, access concerns and PNR-related queries using Amadeus.

✓Managing support tickets within defined SLAs while ensuring accurate documentation and timely resolution.

✓Coordinating with Technology, Product, Supplier and Operations teams to investigate and resolve issues.

✓Assisting with user onboarding, platform adoption and best-practice guidance.

✓Maintaining knowledge articles, SOPs and support documentation to improve service efficiency.

✓Monitoring recurring issues and identifying opportunities to enhance the user experience.

1–3 years of experience in Corporate Travel, Travel Operations, Travel Technology or Customer/Technical Support.
Hands-on experience with online booking tools such as Concur, Cytric, FCM Booking India, GetThere or similar platforms.
Basic working knowledge of Amadeus or another GDS for PNR-level troubleshooting.
A good understanding of airline, hotel and corporate travel booking processes.
Strong troubleshooting, problem-solving and stakeholder management skills.
Excellent written and verbal communication skills with a customer-focused mindset.
Experience working with ticketing systems, CRM platforms and service-level agreements.
The ability to manage multiple priorities in a fast-paced support environment.

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.