Technical Support and Sales Rep

 At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation.

This position is not eligible to be performed in Alaska, California, Colorado, Hawaii, Illinois, Louisiana, Massachusetts, Mississippi, New Hampshire, New Jersey, New York, North Dakota, Oregon, Virginia, the Virgin Islands, Washington, or the metro cities of Austin, TX and Washington D.C.

As a Technical Support & Sales Rep at GoDaddy, you will respond to inbound customer inquiries providing expert advice, troubleshooting support, and offering customized solutions to help grow their business. In this tech-to-sales role, you’ll engage with a wide range of businesses - from startups and sole proprietors to established companies - conducting discovery conversations to identify their needs. This role is ideal for motivated sales professionals driven to exceed targets and earn substantial commissions. 

• →Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions. 
• →Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product. 
• →Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales. 
• →Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs. 
• →Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential. 
• →Respond to technical inquiries from customers through various channels (phone, email, chat). 
• →Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day.   
• →Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed. 

• A high school diploma, GED, or equivalent work experience.  
• 2+ years’ sales experience with a proven record of understanding customer needs.  
• 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.  

• Technical Aptitude: Solid understanding of internet, email, and hosting technology; experience with productivity tools (e.g., Office 365, G-Suite) and online business environments is advantageous. 
• Experience owning and/or operating a small and/or midsize business (SMB). 

Our shifts may require working nights, weekends, and holidays.