Gold Care Homes

As a Receptionist, you’ll be our clients' first point of contact, greeting them and providing guidance for their visit. From notifying employees of guests to providing directions to a specific part of the care home, our Receptionist will be willing to work with visitors to address their needs.

Additionally, you’ll be responsible for performing clerical tasks that support the care home's daily operations. From answering phone calls, distributing mail, and scheduling meetings, you’ll have a hand in all parts of the business.

• →To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard – receiving and transferring calls, recording and passing on accurate messages where necessary.
• →To deal with queries from the public and customers
• →To monitor visitor access and maintain security awareness
• →To provide general administrative and clerical support
• →Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
• →Receive deliveries and arrange for their distribution.
• →Typing of documents including letters, minutes, charts, notices etc
• →Keeping the reception area tidy and its notice boards up to date.
• →Book transport as required.
• →Dealing with post and distributing to relevant departments, people.
• →Setting up meeting facilities
• →Arranging for catering for meetings and daily office use
• →Undertake all pre-employment checks (references, DBS, etc.) and proactively supporting the on-boarding process.
• →Maintaining employees file records up-to-date by updating changes in employee detail or status in a timely manner.
• →Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
• →Additional administration duties may be requested from different departments

• At least one year’s experience of switchboard/receptionist duties.
• The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
• Good Time Management
• Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
• An organized approach and good attention to detail
• Good IT skills including Excel, Word, Outlook and PowerPoint