Field Operations Manager - Solutions

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

We are looking for a strategic, data-driven, and highly collaborative Field Operations Manager to act as the dedicated business partner to our Solutions organization - which includes Solution Engineering, Value Engineering, Product Outcomes Managers, Demo Engineering, and Instructional Design.

In this role, you will sit at the intersection of strategy, operations, analytics, and change management. You won't just report on the news; you will help make it. You will partner with Solutions leadership to define the strategy, while simultaneously rolling up your sleeves to build the infrastructure, processes, and cadence required to execute that strategy.

You will act as the "Voice of the Field," working cross-functionally with Finance, Recruiting, Operations, Strategy, Enablement, and Product to secure the resources and alignment necessary for the Solutions team to deliver exceptional value to Gong customers.

RESPONSIBILITIES

• Operational Strategy: Partner with Solutions leadership to design the long-term operational strategy, moving beyond day-to-day tactics to drive scalable growth.
• Capacity Planning: Look around corners and prepare multiple quarters ahead. Collaborate with the Strategy team on robust capacity models to identify hiring needs, prioritize resources, and ensure the team is staffed to meet future demand.
• Business Partnering: Act as the primary liaison between the Solutions organization and back-office functions (Finance, HR/Recruiting, Deal Desk) to remove friction and secure necessary headcount and budget.

• Process Definition: Define, document, and enforce standard operating procedures (SOPs) to ensure consistency in customer experience and internal operations.
• Operating Rhythm: Own the cadence of the business. Define and drive key motions for the leadership team to ensure accountability and transparency.
• Change Management: Lead the rollout of new initiatives, tools, and processes. Ensure field readiness and drive high adoption rates across the Solutions team.
• Project Management: Lead cross-functional projects aimed at improving win-rates, retention, and adoption.

• Performance Drivers: Monitor key metrics (Win-Rates, Stage Conversion, Impacted ARR, Adoption). Identify trends and proactively recommend actions to improve performance.
• Data-Driven Insights: Translate complex data into actionable insights. Tell the story behind the numbers to influence leadership decisions.

QUALIFICATIONS 

• Experience: 4-6 years of total experience in Revenue Operations, Business Operations, Strategy, or Analytics roles.
• Industry Context: 1-2 years of specific experience supporting a Sales or Technical Sales organization (SaaS experience preferred).
• Analytical Prowess: Strong proficiency in Excel/Google Sheets and experience with SQL
• Strategic Thinker: Ability to see the "big picture" while managing the details. You can flip between high-level strategy and deep-dive analytics seamlessly.
• Communication: Exceptional written and verbal communication skills. You can explain complex operational concepts to non-technical stakeholders and influence without authority.

PERKS & BENEFITS 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.