Global Client Manager

The Client Manager (CM) is responsible for the day-to-day management, delivery integrity, and working-level client relationship across assigned accounts. This role serves as the operational anchor for the client partnership, ensuring that strategy is translated into action, plans are executed accurately, and internal and external teams operate with clarity and confidence. 

Positioned between the Client Strategy Director and Client Coordinator, the Client Manager owns timelines, workflows, dependencies, and communication cadences. While this role does not set channel strategy or media plans, it plays a critical role in pressure-testing feasibility, surfacing risks, and ensuring delivery meets agreed SLAs and client expectations. Clients rely on the Client Manager to make the work run smoothly and to proactively address issues before they escalate. 

Ideally, this person will have 3-4 years media experience at an agency, experience with RFPing vendors, vendor comms, and media best practices.

• →Demonstrated experience managing client relationships and integrated marketing campaigns in shopper marketing, retail media, consumer marketing, or a related agency or client-services environment.
• →Strong project and delivery management skills, with the ability to manage concurrent campaigns, timelines, scopes, approvals, dependencies, and launch requirements across multiple teams.
• →Working knowledge of the shopper marketing campaign lifecycle, including retailer requirements, creative development, media activation, in-store and digital touchpoints, campaign pacing, and performance reporting.
• →Experience supporting grocery, retail, or CPG clients is preferred.
• →Clear and confident client communication skills, including the ability to lead status meetings, translate complex information into actionable next steps, and adapt communications for different stakeholders.
• →Proven ability to coordinate cross-functional partners across client strategy, media, creative, analytics, and activation teams without relying on direct authority.
• →Strong judgment and problem-solving skills, with a record of identifying delivery risks early, evaluating tradeoffs, proposing practical solutions, and escalating issues appropriately.
• →Exceptional attention to detail and commitment to delivery quality, particularly when reviewing campaign requirements, client communications, timelines, and launch materials.
• →Ability to manage changing priorities and maintain structure in a fast-paced environment with multiple stakeholders and overlapping deadlines.
• →Collaborative approach and willingness to guide less-experienced team members on workflows, communication practices, and quality expectations.
• →Familiarity with project-management and collaboration platforms, campaign trackers, presentation tools, and spreadsheet-based reporting.
• →Experience working with a grocery retailer, understanding retailer-specific processes, or supporting regional shopper marketing programs is beneficial but not required.

If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway!  Goodway Group is 70% Female!  We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.  

Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways.  We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.