Sr. Analyst, Delivery Operations

We're looking for a Sr. Analyst to join our Delivery Operations team with a focus on three high-impact domains: delivery quality, dispatch optimization, and fee strategy.

Dispatch is the engine behind our delivery speed and cost efficiency — it determines how orders are batched, routed, and fulfilled, and it directly drives one of our most important financial metrics: Delivery Cost Per Order (DCPO). Delivery quality is about reducing the defects — cancellations, did-not-receives, and other failure modes — that cost us money and erode the customer experience. Fee strategy is about maximizing incremental revenue from our growing fee framework while protecting the customer experience and long-term order volume.

This is not a passive analytics role. You'll own these domains end-to-end: building the reporting infrastructure, running experiments, identifying inefficiencies, and partnering cross-functionally to implement solutions. You'll have real ownership over work that has a direct and measurable impact on Gopuff's bottom line.

This is a hybrid position, reporting to the Philadelphia, PA HQ location Tuesday, Wednesday, and Thursday during business hours.

Gopuff is at an inflection point. We're driving toward ambitious delivery cost and quality targets in a year that matters enormously for the business. This role exists because we need dedicated, focused expertise on the problems that most directly determine our cost structure and customer experience — and because we believe the right person can have an outsized impact quickly.

In your first 90 days, you'll build a working understanding of our dispatch inefficiencies and defect landscape, establish baseline reporting, and identify your first concrete improvement opportunities. Within six months, you'll be running experiments, driving down defect costs, and operating as a true owner of your domains — not waiting to be asked, but bringing the next question before anyone has to ask it.

• Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
• This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
• Base Salary Range: $72,000 - $90,000

• Medical/Dental/Vision Insurance 
• 401(k) Retirement Savings Plan
• HSA or FSA eligibility
• Long and Short-Term Disability Insurance
• Mental Health Benefits
• Fitness Reimbursement Program
• 25% employee discount & FAM Membership
• Flexible PTO
• Group Life Insurance
• EAP through AllOne Health (formerly Carebridge)