Operations manager

We are currently looking for an Operations manager to join our team.

Reporting to the VP of Operations, Canada, Snow Group Canada, the Operations Manager is responsible for executing and delivering the operational and financial plan of the branch. As a hands-on operational leader, the Operations Manager ensures efficient daily execution, optimizes resource allocation, and drives business effectiveness and growth.

With strong technical and managerial skills, this individual implements and manages a robust structure, oversees financial performance, and leads operations toward three main goals: Safety, Quality, and Operational Performance. 

• Collaborate closely with the West Project Manager and all Snow Group resources (Sales, Engineering, Master Planning, HR, Logistics, Finance, etc.).

• Manage local operational schedules and performance for all activities, including shipping/receiving and inventory management.

• Establish and monitor KPIs and set the monthly upfitting revenue forecast.

• Ensure projects are delivered on time, on budget, and in compliance with Snow Group and customer standards.

• Implement continuous improvement initiatives to strengthen technical performance, operational output, and customer trust.

• Manage the plant budget with full accountability for costs and budget variances.

• Monitor and analyze KPIs, identifying areas for improvement and corrective actions.

• Contribute to strategic planning for the branch’s long-term development.

• Oversee facility operations, ensuring compliance with H&S (Health & Safety) regulations, security, and maintenance.

• Optimize use of the facility to support upfitting as well as service and parts activities.

• Plan and supervise investments or upgrades to the site to maximize efficiency, safety, and growth potential.

• Lead, coach, empower, and develop a multidisciplinary team.

• Recruit, onboard, and retain talent aligned with the branch’s growth objectives.

• Establish clear roles, responsibilities, and performance objectives.

• Promote a culture of safety, accountability, and continuous learning.

• Degree in engineering, business management, or a related technical field.

• Experience in heavy road equipment upfitting is an asset.

• Minimum 7–10 years in an operational leadership role.

• Proficiency in Microsoft Office Suite and experience working with ERP systems.

• Proven experience in establishing and managing a budget.

• Strong technical background (hydraulics, electrical, and welding).

• Track record of successfully leading teams and delivering results.

• Strong leadership and people management abilities.

• Excellent organizational and planning skills.

• Financial acumen with a strong understanding of KPIs and cost control.

• Strong problem-solving and decision-making skills.

• Customer-oriented mindset with strong communication and negotiation abilities.