Technical Support Officer I

Role Summary

To provide technical support for all computer and telephone equipment supplied to the department and ensure a well functioning work environment, while also supporting the Government's technical operations by delivering telecommunications services in a timely and professional manner.

Role Responsibilities

1. Provide technical support for all computers and end-users across departments to ensure effective departmental management. 

2. Configure, troubleshoot, maintain, and upgrade computer hardware, operating systems, applications, and telephone systems in an efficient and effective manner. 

3. Assist with IT projects, including hardware/software upgrades, system migrations, and new technology deployments.

4. Perform routine maintenance tasks such as system updates, virus scans, and data backups. 

5. Provide telecommunication services to all departments, including installation, troubleshooting, maintenance, and repair of equipment, to ensure departmental objectives are met in a professional and timely manner. 

6. Maintain records and monitor inventory levels relevant to the specific department to ensure accurate documentation is available upon request. 

7. Set up audio-visual and video conferencing equipment for government users as requested. 

8. Assist with the setup of equipment for outreach programs conducted by various ministries and departments (e.g., Ministry of Education — Sports/Science Fair, Pageants) based on written requests. 

9. Ensure projects and renovations are completed within deadlines and utilize technologies to improve telecommunication services. 

10. Make recommendations for service delivery improvements and generate ideas and system proposals to streamline the operations of the section in an efficient and professional manner. 

11. Provide weekly reports on activities performed. 

12. Maintain the computer equipment storage room. 

13. Monitor the Service Desk application and respond to staff queries in a timely and professional manner. 

14. Complete a minimum of 60 Essential Learning Hours annually to enhance professional knowledge and skills. 

15. Perform any other technical related duties as required by Supervisor or Management in order to contribute to the effectiveness and efficiency of the department.

Minimum Qualifications & Experience 

▪ Associate’s degree in Computer Science, Telecommunications or in a related field
▪ One (1) year experience in maintenance and managing information systems or in a related area
▪ One (1) year experience in telecommunications or related area
▪ Valid BVI driver’s license

Knowledge & Skills

▪ Sound knowledge of Government structure, policies and procedures
▪ Sound knowledge of computer systems and software
▪ Sound knowledge of telephone systems 
▪ Sound knowledge of the use of standard office equipment
▪ Sound interpersonal and organisational skills
▪ Good analytical and decision-making skills
▪ Sound oral and written communication skills