Program Services Manager

Italy·Timbiquímid

OtherManager

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Quick Summary

Requirements Summary

Experience in corporate culture-driven hiring and training Demonstrated ability to lead, motivate, and develop people to achieve high-quality results Strong prioritization and decision-maki

Technical Tools

OtherManager

Responsibilities

~1 min read

→Recruit and train Tour Guides aligned with our Company Values
→Build and maintain hiring and training plans to support all product needs
→Lead Tour Guide meetings and training sessions both in-office and on the road
→Create individualized training plans for new Tour Guides
→Support, inspire, and coach the existing Tour Guide team to achieve excellence
→Conduct live coaching via phone, Microsoft Teams, and in person
→Ride along on tours to assess and support on-the-ground performance
→Assign Tour Guides based on performance and operational requirements
→Address underperformance when necessary
→Engage with travelers during tours
→Provide 24/7 emergency support to Tour Guides
→Manage administrative tasks while traveling and in the office
→Review passenger feedback to inform coaching plans
→Deliver weekly reports to Regional Leadership

Requirements

~1 min read

Experience in corporate culture-driven hiring and training
Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
Strong prioritization and decision-making skills
Ability to conduct effective one-on-one communication using feedback models
Comfortable working in a fast-paced environment
Confident public speaking and presentation skills
Proficiency in Microsoft Word and Excel
Ability to travel as required
Travel industry experience preferred

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