NOC Technician IV

General Summary of Position:
The NOC (Network Operations Center) Technician at Granite Telecommunications plays a critical role in monitoring, maintaining, and supporting the company’s network infrastructure to ensure optimal uptime and performance. This role provides frontline troubleshooting, incident escalation, and network event management, working closely with engineering and support teams to resolve issues promptly. The ideal candidate is detail-oriented, responsive, and skilled in identifying and addressing network problems in a fast-paced environment.

Duties and Responsibilities:
• Architect and implement advanced monitoring solutions for VOIP, SD-WAN, and broadband services.
• Lead cross-functional projects to improve network reliability and scalability.
• Perform security audits and vulnerability assessments across NOC-managed infrastructure.
• Interface with product and engineering teams to support new service rollouts.
• Develop training materials and lead technical workshops for junior staff.
• Analyze trends in network performance and recommend strategic improvements.

Required Qualifications:
• 6–8 years of experience in network operations, engineering, or telecom.
• Expert-level knowledge of VOIP/SIP architecture, SD-WAN platforms, and broadband technologies.
• Strong background in network security, including IDS/IPS, VPNs, and compliance standards.
• Proven experience with EPIK and DIA provisioning and troubleshooting at a carrier or enterprise level.
• Ability to lead technical teams and manage high-impact incidents.
• Completion of Level IV training bundle.

Preferred Qualifications:
• Certifications such as CCIE, CISSP, or equivalent.
• Experience with orchestration platforms and network automation frameworks.
• Strong project management and documentation skills.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled