Senior Customer Success Manager - Enterprise

United States·New Yorksenior

Customer Success ManagerCustomer

1 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

3 days per week Employment type: Permanent - Full-time Salary Range :$100,000 to $110,000k and commission plan We’re looking for a Senior Customer Success Manager to join us here at GWI.

Technical Tools

Customer Success ManagerCustomer

Responsibilities

~1 min read

→Experience in a Customer Success or Account Management role
→Strong interpersonal skills and experience in building strong internal and external relationships
→Strong Analytical skills with close attention to detail.
→Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
→Ability to bring data to life with stories and present with confidence.
→Passion for building trust and communicating effectively with customers
→Ability to work autonomously and look for improvements in ways or working and processes
→Natural ability to switch between different roles and wear different hats.
→Highly organized and able to juggle multiple tasks with competing deadlines
→Customer-focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.

Nice to Have

~1 min read

Experience working in a Customer Success or Support team
Experience working at a SaaS business or with market research/audience profiling data
Experience using tools such as Intercom, Salesforce, Mixpanel, SalesLoft, Zendesk, etc.

What We Offer

~1 min read

At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:

✓Time to recharge – 23 days’ annual leave, paid sick days, and office closures over the holidays.

✓Health & wellbeing – Top-tier health cover with dental & vision, plus mental health and wellness support.

✓Financial benefits – Great pay, 401(k) matching via Voya, and rewards that recognise your impact.

✓Flexibility & balance – Flexitime, early Friday finishes, and work-from-anywhere freedom.

✓Family first – Enhanced parental leave and carer days for when life needs you most.

✓Career growth – Accredited learning, development programs, and space to grow your future.

✓Community & impact – DE&I initiatives, volunteer days, and 100% donation matching.

Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.

As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you.

We actively encourage applications from underrepresented and marginalised communities.

At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.
We’re committed to a compliant workforce. As an E-Verify participant, we confirm employment eligibility for all U.S. hires, ensuring we employ individuals authorized to work in the United States.

#li-hybrid
#LI-