Client Operations Analyst

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

We are hiring a Client Operations Analyst to our Business Transformation team in São Paulo!

Our mission is to improve our clients' operational routine by making our processes scalable and standardized, while striving to be the reference area within Wellhub, ensuring quality in execution always in partnership with other internal teams.

The goal of the Client Operations LatAm team is to ensure the efficiency, quality, and correct execution of HR client processes, aligned with the sales and finance teams.

As part of the team, you will interact with our external clients, supporting the analysis of our clients' data, supporting the sales teams in established processes, and working to ensure operational alignments are followed.

•  Identify and map improvement opportunities for the Operations team and the client pillar as a whole.
• Lead projects and initiatives, taking ownership of deliverables and coordinating actions with other teams as needed.
• Organize meetings, office hours, and training sessions with stakeholders to address tasks, request support, communicate improvements, and align on new processes.
• Create documents to formalize improvements to processes, policies, and other definitions, as well as track ongoing projects and initiatives.
• Collaborate with various teams across the organization, both technical and non-technical, to ensure successful deliveries.
• Develop solutions to increase the efficiency of partner operations teams, optimizing their time and implementing controls to reduce potential errors.
• Manage expectations and effectively overcome objections.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

• Resides in São Paulo.
• Availability to go to the office when required.
• Completed bachelor's degree.
• Knowledge of Excel.
• Analytical skills to interpret data, extract insights, and generate corporate presentations.
• Proactive profile, focused on problem-solving and customer satisfaction.
• Strong verbal and written communication skills, with excellent interpersonal relationships and collaboration.
• Advanced English required.
• Knowledge of SQL (intermediate/advanced) and BI tools (Looker, Tableau, Metabase) is a plus.
• Prior experience in process mapping or business transformation projects is a plus.
• Experience in customer service or B2B operations is a plus.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. 

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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