Junior Support Engineer

UAentry

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Provide technical support and troubleshoot complex client issues. Troubleshoot integrations, APIs, data feeds, and client-side applications. Work with HTML, CSS, and JavaScript.

Requirements Summary

2+ years of experience in Technical Support, Application Support, or Support Engineering. Strong practical knowledge of HTML, CSS, and JavaScript — mandatory. Knowledge of SQL, XML,

Technical Tools

Customer SupportSupport Engineer

Responsibilities

~1 min read

→Provide technical support and troubleshoot complex client issues.
→Troubleshoot integrations, APIs, data feeds, and client-side applications.
→Work with HTML, CSS, and JavaScript.
→Analyze data to identify and resolve technical issues.
→Collaborate with Engineering, Product, Customer Success, and other teams.
→Perform testing and quality assurance for client solutions.
→Maintain and update technical documentation.

Requirements

~1 min read

2+ years of experience in Technical Support, Application Support, or Support Engineering.
Strong practical knowledge of HTML, CSS, and JavaScript — mandatory.
Knowledge of SQL, XML, and APIs is a plus.
Strong problem-solving and analytical skills.
Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
Good English communication skills.
We are looking for a technical support professional, rather than someone with a purely Customer Service or Tier 1 Support background.
No voice/phone support is required.
English - B2+

The role follows US Central Time.
Two schedule options are available:
- 8:00 AM–4:00 PM CST (16:00–00:00 Kyiv time)
- 9:00 AM–5:00 PM CST (17:00–01:00 Kyiv time)
The exact working hours will be agreed upon with the candidate.