Helpware Inc

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, the Philippines, and other locations worldwide. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strate

Helpware is a global company providing outsourcing and customer operations with teams in the USA, Mexico, Ukraine, Albania, the Philippines, and other locations worldwide. We partner with innovative companies and help them scale by taking over operational processes so their teams can focus on strate

Position Summary Responsible for translating internal and external customer needs into high-impact learning solutions that will improve the skills, knowledge, and performance of employees and leaders in a contact center environment. The L&D Officer will utilize instructional design and performance i

About Project This is an early-stage company building an AI platform for the legal industry. The platform pairs advanced reasoning with secure, privacy-first infrastructure so professionals can trust it with their most sensitive work. The role We’re hiring a Product Designer to shape how our product

We are looking for a Front-End Engineer for our client. Our client is an early-stage company building a comprehensive AI platform for the legal industry. The platform pairs advanced reasoning with secure, privacy-first infrastructure so professionals can trust it with their most sensitive work. The

About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our par

We are looking for a Technical Support Engineer to provide hands-on technical support for a SaaS platform and work closely with clients and internal technical teams. Key Responsibilities: Provide technical support and troubleshoot complex client issues. Troubleshoot integrations, APIs, data feeds, a

Customer Service Representative | Guadalajara | On-Site $18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! Some customer service jobs are about answering calls. This one is about helping people get the medication they need. Every day, you'll speak w

We are looking for an experienced Expert AI Engineer to join an international technology project and help build and scale an internal AI platform used by both engineering and non-technical teams. This is a hands-on role for an engineer who has already built and delivered production-grade AI tools, A

Technical Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of provid

Customer Service Representative (Email and Chat) About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providi

We are looking for a Principal Platform Engineer to join our partnerʼs team. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, co

The DevSecOps Engineer is a foundational role in the our partner’s project, responsible for architecting and maintaining the high-security infrastructure required for an enterprise-grade Agent Development Platform (ADP). You will be tasked with building the secure "sandbox" where autonomous agents l

About the role Helpware is building a multi-tenant B2B AI platform for customer support operations — a product portfolio spanning Agent Assist, AI-powered QA, document processing, support automation, workforce management, and others. We're hiring a Sr. PlatformOps Engineer to own the reliability, se

About the role Helpware is building a multi-tenant B2B AI platform for customer support operations — a product portfolio spanning Agent Assist, AI-powered QA, document processing, support automation, workforce management, and others. We're looking for a Sr. Full Stack Developer to build product feat

About the role Helpware's AI Platform team builds a portfolio of AI-native products for customer support and business operations, all running on a shared multi-tenant platform. The team also implements these products for individual clients with custom configurations, integrations, and SLAs. We're lo

Customer Service Representative Tier 2 Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern co

Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding service

Patient Onboarding Specialist About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class va

Patient Enrollment Specialist About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class va