Team Leader

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Cebu, Philippines Team is growing and we're looking for an experienced Team Leader to join our Helpware Team.

• →Minimum of 2 years of experience in a Team Lead, Supervisor, or similar leadership role, preferably within the BPO industry or in a comparable capacity.

• →Proven experience managing, coaching, and developing a team.

• →Strong leadership, people-management, and performance management skills.

• →Excellent verbal and written English communication skills.

• →Strong problem-solving and decision-making skills.

• →In-depth knowledge of performance metrics.

• →Experience with client and stakeholder management preferred.

• →Strong project management skills and ability to drive tasks and initiatives to completion.

• →Adaptable, proactive, and comfortable working in a fast-changing environment.