Unit Secretary - Emergency Room General

EDUCATION/CERTIFICATION:

Must have a High School Diploma or GED equivalent and knowledge of medical terminology.

COMPETENCIES:

Must be able to read and communicate effectively using the English language and have basic personal computer skills.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.  They are intended to be accurate reflections of the principal duties and responsibilities of this position.  These responsibilities and competencies listed below may change from time to time.

Job-Specific Competency

• Meets, greets and directs all patients, families, visitors and health care team members. Provides accurate and appropriate information.

• Prepares medical records for ED/PC patients, inpatient admissions and observation patients.  Maintains an accurate medical record throughout visit. Accurately completes unit logs.

• Transcribes physician orders in a timely manner.  Enters orders in the computer system.  Prioritizes orders by identifying those with timed or immediate action.  Notifies appropriate nursing staff or department.

Responds appropriately and in a timely manner to patient requests, including prompt acknowledgement to patient call bell.

Maintains good working relationships both within the department and with other departments.

Demonstrates an ability to be flexible, organized and function under stressful situations.

Continually assesses the work environment and takes initiative to perform tasks which improve work-flow, patient through-put, communications and/or the environment of care.

Answers telephone or intercom promptly in a polite manner and communicates information to the appropriate personnel/family.

Communicates appropriately and clearly to the charge nurse, co-workers and physicians.

Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. Places work orders and/or makes calls to resolve problems identified in the unit(s).

Performs other duties as assigned, to promote efficient functioning of the unit.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.