Senior Network Operations Manager

Founded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities—empowering businesses to drive growth and profitability.

We’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. 

Operating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.

We are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. 

Highnote processes issuing and acquiring volume directly with the card networks. We run direct network processing connections across Visa, Mastercard, Discover, American Express and debit & ATM networks, and we manage the full lifecycle of BIN and ICA provisioning, network certification, settlement and reconciliation across multiple sponsor banks.

We are hiring a senior, hands-on operator who already knows how payment networks and processing work from the inside, who has the personal relationships to pick up the phone and get answers from the networks, and who can run this function independently from day one. This is not a role you grow into. You have done this before at a processor, and you can own it now.

You will partner closely with our sponsor banks, our product and engineering teams, finance, and the networks themselves. You will often be the person translating between all of them, including doing network relationship management on behalf of bank partners who do not have that expertise in house. The work is detailed and unforgiving, and it rewards someone who is meticulous, driven and tenacious about chasing a problem all the way to resolution.

This function is central to how Highnote processes payments and how our subscribers and bank partners rely on us. As our issuing and acquiring volume grows, this role gives us the depth and senior ownership to keep scaling our network connections with speed and precision. 

• →Flexible Paid Time Off 
• →100% healthcare coverage + 75% coverage for dependents
• →401k program
• →Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent
• →Equity in Highnote
• →Stipend to build out your home office; internet and phone reimbursement
• →At Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $175,000-$225,000. 

Please note that positions located in San Francisco are hybrid and include core working days of Monday, Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. 

Highnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).

Note on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.