Client Success Manager (Podcast Company)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

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  Act as the primary relationship owner for client accounts, maintaining clear, respectful, and timely communication at all stages of the engagement

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  Build long-term client relationships by understanding strategic objectives, translating needs into service actions, and customizing support accordingly

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  Proactively identify and resolve issues, manage expectations, and provide clarity and structure to both internal stakeholders and clients

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  Utilize HubSpot CRM (or similar platforms) for task management, automation tracking, and client interaction documentation

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  Create client-facing support materials including onboarding guides, walkthrough videos, SOPs, and email newsletters

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  Lead the onboarding process with clarity, structure, and supporting visuals to ensure clients are successful early in the lifecycle

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  Monitor client satisfaction and feedback, flag risk areas, and propose solutions to enhance the overall experience

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  Collaborate cross-functionally with production, operations, and strategy teams to ensure deliverables align with client goals and timelines

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  Call out both internal team members and clients as needed with respectful, firm communication that keeps accountability and outcomes on track

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  Collect client testimonials, track successful case outcomes, and develop referral and advocacy pipelines

• 2–4 years of experience in customer experience, coaching, consulting, or account management

• Strong working knowledge of HubSpot or Go High Level, along with Slack, Calendly, and preferably Zapier

• High comfort level with digital tools and process automation to enhance client engagement and internal efficiency

• Demonstrated ability to manage multiple client accounts simultaneously without compromising service quality

• Strong written and verbal English communication skills, with a confident and positive tone

• Proven attention to detail and structured, process-oriented thinking

• Extroverted and naturally client-facing personality, comfortable speaking on video or in client briefings

• Bonus: Familiarity with podcast production, content marketing, or B2B services

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