team~3mo ago

Customer Success Manager ( LATAM )

Argentinamid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Own your portfolio Manage a portfolio of LATAM customers Proactively identify risks, growth opportunities, and expansion potential Drive the full customer lifecycle Guide customers through onboarding,

Technical Tools

Customer Success ManagerCustomer

PeopleForce is the heartbeat of modern employee management.

We are building the next generation of HR — a powerful, all-in-one platform that transforms how companies attract, manage, and grow talent. From onboarding to performance management, we make the employee journey smoother, smarter, and more connected.

Responsibilities

~1 min read

→Manage a portfolio of LATAM customers
→Proactively identify risks, growth opportunities, and expansion potential

Guide customers through onboarding, adoption, engagement, and renewal
Ensure a seamless and high-value customer experience at every stage

Identify opportunities to expand product usage and introduce additional features
Confidently lead commercial conversations and communicate added value

Align internal stakeholders and teams around customer goals
Ensure smooth execution of onboarding and ongoing customer initiatives

Act as a trusted advisor for clients
Navigate challenging questions and turn them into opportunities to strengthen relationships

Track key metrics such as usage, engagement, and automation adoption
Take proactive action when risks or drop-offs are identified

Continuously improve customer experience and satisfaction
Act on feedback to increase CSAT and long-term value delivery

1–4 years in Customer Success, Account Management, or similar client-facing roles
SaaS or HRIS experience is a strong plus

Experience working with LATAM customers or strong understanding of the region

Spanish (C1+) required
English (B2+) required

Approachable, easy-going personality — customers genuinely enjoy working with you
Confident communicator, comfortable with challenging conversations
Commercial mindset with openness to upselling and account expansion
Strong relationship-building and stakeholder management skills
Proactive, solution-oriented approach
Comfortable running demos, trainings, and presentations
Analytical thinking with the ability to turn data into actionable insights