Sales Support Coordinator (Inside Sales Support)

Kayana is a talent agency that connects Filipino Remote Professionals with global companies that operate within real systems and value disciplined execution. These are long-term professional roles—not gig work. Our partners build structured teams where accountability, clear communication, and operational discipline matter.

Position Overview

The Sales Support Coordinator provides administrative and operational support to the sales team while ensuring a high level of customer service.

This role supports sales operations by maintaining accurate records, assisting with order processing, and helping manage customer communications. The position plays an important role in ensuring sales processes run smoothly and customer needs are addressed efficiently.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced team environment. Strong professionalism, reliability, and a collaborative mindset are essential, as this role supports both internal teams and key customer relationships.

Core Responsibilities
Sales Administration & Operational Support
Provide daily administrative support that helps the sales team operate efficiently.
Responsibilities include:
Supporting the sales team with administrative and operational tasks
Maintaining accurate customer and order records
Processing quotes and sales orders with attention to detail
Assisting with documentation and sales-related reporting
Supporting internal coordination for sales initiatives and projects

Customer Service & Order Coordination
Help ensure a positive customer experience through responsive communication and efficient order support.
Responsibilities include:
Assisting with customer inquiries and follow-up communication
Supporting order processing and tracking
Helping resolve issues related to orders, documentation, or customer requests
Maintaining organized records of customer interactions and transactions

Data Management & Reporting Support
Support sales operations through accurate data management.
Responsibilities include:
Performing data entry and maintaining customer information
Assisting with reporting and documentation for sales activities
Supporting data organization within internal systems
Helping maintain accurate sales records and operational documentation

Team Support & Special Projects
Provide additional operational support as needed.
Responsibilities include:
Assisting with special projects or initiatives assigned by the management team
Supporting broader sales operations as business needs evolve
Contributing to a collaborative and organized team environment

Qualifications & Skills
Strong organizational and time-management skills
High attention to detail and accuracy
Basic math proficiency for order and sales data processing
Proficiency with Microsoft Office (Word, Excel, Outlook)
Experience working with ERP systems is required
Professional, courteous, and customer-focused communication style
Positive attitude with a strong team-oriented mindset
Ability to multitask, prioritize effectively, and adapt to changing priorities
Strong verbal and written communication skills