Manager, Software Development, DevOps

We’re looking for a Manager, DevOps to help us build and manage a high-performance team that solve challenging engineering problems as we build the next generation of cloud infrastructure. You will design, hire,  grow, and coach a team of engineers to build, scale, monitor, and optimize infrastructure used daily by all Hootsuite users. Based out of Vancouver, British Columbia, you will report into the Director, Platform and Infrastructure. 

• →Manage reporting staff, including selection, coaching, mentoring, development, performance management and all other people-management practices.
• →Provide strategic support to help direct reports build the career they want
• →Manage and oversee day-to-day operational work of the DevOps team. Use data to drive better adoption of engineering practices.
• →Develop, design, deliver and improve products and other programs of work that achieve results, while communicating risks, trade-offs, and timelines with stakeholders
• →Establish and maintain high standards of resiliency, quality, security, and reliability in day to day deliverables
• →Proactively share information, actively solicit feedback, and facilitate communication for multiple stakeholders
• →Challenge the status quo and affect positive organizational change both within the team(s) you manage, but also more broadly, outside of mandated work

• 8 years of software development and/or operational(SRE) experience with a demonstrated increase in responsibility, including people leadership
• Managed software development and/or operational(SRE) team(s) of 8+ engineers
• Hands-on experience with design and development of highly scalable cloud infrastructure use any public cloud services
• Builds inclusive, cohesive teams that apply diversity to achieve common goals
• Successfully develops the capacity and capability of the team and individuals on the team
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for a course of action to accomplish this vision
• Capably delivers results through others and is good at establishing clear direction, helping others achieve their best work
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Commitment to Results: consistently achieves results, demonstrating  high performance, and challenging self and others to deliver results
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected. 

In all we do, our six guiding principles light the way:

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