Corporate Trainer

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Corporate Trainer at Horizon, you will…

• Train identified staff in the agency EHR including general navigation and system overview, and position-specific navigational tasks.
• Compose training reports detailing various milestone achievements and areas for growth and improvement.
• Classroom management, real-time problem-solving, and collaboration with employee supervisors to communicate concerns or needs.
• Incorporate principles of adult learning in the design and delivery of effective training.
• Incorporate EHR functionality changes into training curriculums.
• Assist with training existing staff in preparation for EHR promotions and other functionality / improvement changes across the agency.
• Assist / participate in testing new internal workflows in the EHR system.
• Maintain, revise, and collaborate to create and update all training materials and content (checklists, flowcharts, screen shots, training videos) in UKG Pro Learning and SharePoint.
• Complete training set up including creating patient charts, scheduler templates, etc.
• Coordinate with Employee Services Department (ES) and Information Technology (IT) to monitor anticipated new hires each month (total numbers and positions).
• Provide feedback to trainees as needed and respond to questions and concerns during training.
• Provide virtual office hours availability to support staff navigation needs. In-clinic support may be provided dependent on the needs of the staff member.
• Attend monthly department meeting, regularly scheduled training meetings and supervision.
• Participate in any committees relating to training content (where applicable).
• Perform other related duties and activities as required.

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor's degree in a related field is preferred; however, candidates with a Bachelor's degree in another field and substantial relevant experience may be considered.
• Behavioral health work experience preferred (e.g., hospital inpatient, residential, counseling office, mental health/substance use treatment services). 
• Prior experience in training or instructional design preferred. This can include previous formal and informal training experience.
• Knowledge of Millennium EHR system is highly desirable; prior experience with this or similar systems (e.g. Epic, NextGen) is advantageous
• Excellent verbal and written communication skills with the ability to tailor content to different audiences (non-clinical and clinical staff, varying roles and backgrounds).
• Excellent computer skills, knowledge of Microsoft 365 software and virtual learning platforms (Teams / Zoom).

This position is located at 55 Dodge Rd, Getzville NY.

This is a full-time position, Monday – Friday. Hours may vary to support training needs and may include evenings.

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.