~9d ago

Customer Relationship Officer (Retail/F&B)

Philippines·Taguigmid

OtherOfficer

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Quick Summary

Key Responsibilities

Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business Act as the primary point of contact for customer inquiries, concerns,

Requirements Summary

Bachelor’s degree in Business Administration, Hospitality Management, or related field At least 1–3 years of experience in customer service, relationship management,

Technical Tools

OtherOfficer

Responsibilities

~1 min read

→Build and maintain strong relationships with customers to ensure high levels of satisfaction and repeat business
→Act as the primary point of contact for customer inquiries, concerns, and feedback
→Monitor and improve customer experience across retail/F&B touchpoints
→Handle and resolve customer complaints in a timely and professional manner
→Collaborate with operations and store teams to ensure service standards are consistently met
→Gather customer insights and provide recommendations to improve products, services, and processes
→Support loyalty programs, promotions, and customer engagement initiatives
→Maintain accurate customer records and interaction logs

Requirements

~1 min read

Bachelor’s degree in Business Administration, Hospitality Management, or related field
At least 1–3 years of experience in customer service, relationship management, or retail/F&B operations
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-first mindset
Ability to work collaboratively with cross-functional teams
Proficient in Microsoft Office and/or CRM tools is an advantage