Staff Product Manager, Personalization - Foundations

We are seeking a Staff Product Manager, Personalization - Foundations to own the centralized member and content data layers, segmentation infrastructure, and the core Machine Learning (ML) services that power all personalization features across the Headspace product. You will be the product leader responsible for defining the long-term vision to create the definitive single source of truth for user data and behavioral modeling, enabling hyper-accurate, real-time decisioning for all customer interactions that powers all Headspace experiences. This role requires a unique blend of product management excellence, deep technical understanding of data and ML platforms, and a strong commitment to delivering personalized and impactful member journeys. At Headspace, product leaders are expected to model experimentation with purpose, share feedback with care, and a deep commitment to the member journey. This role will require strategic leadership, clarity, and curiosity to scale our personalization efforts.

• →Platform Vision & Strategy: Define the long-term vision and strategy for the Personalization Foundations platform, including centralized user/content data, segmentation infrastructure, and core ML services, by owning the product roadmap and collaborating with leadership.
• →Core Responsibility: Own the centralized user and content data layers, segmentation infrastructure, and the core Machine Learning (ML) services that power all personalization features across the product.
• →Key Workstream Leadership: Lead the product strategy and execution for key workstreams, including Customer/Content Embeddings, Real-Time Event Processing, Segmentation Tooling, P13N Model Deployment & A/B Testing, Data Governance & Personalization Privacy, and Content Type Balance.
• →Execution & Delivery: Lead the entire product lifecycle for core platform capabilities, from ideation and specification through development, launch, and iteration, ensuring high quality and timely delivery.
• →Technical Product Ownership: Work closely with Engineering, Science, and Product Design to define and prioritize requirements for the data and ML platform, APIs, and services that enable scalable personalization across Headspace’s Member Experiences.
• →Cross-Functional Alignment: Partner cross-functionally with consuming Product teams, Engineering, Data Science, and Legal to ensure alignment and successful execution of foundation initiatives.
• →Analysis & Reporting: Establish clear metrics for platform success (e.g., data quality, model latency, feature adoption, P13N-driven LTV engagement) and rigorously track and report on performance.
• →Team Oversight & Mentorship: Provide technical and product oversight for complex projects and actively mentor junior members of the product organization on best practices for platform and data products.

• →6+ years of experience in Product Management, with at least 2+ years on data platforms, Machine Learning (ML) infrastructure, or consumer/content personalization services.
• →Proven track record of defining and launching successful platform products that serve as internal services for other product teams.
• →Exceptional strategic thinking and analytical skills, capable of translating complex data and ML problems into clear product roadmaps and specifications.
• →Strong communication and interpersonal skills, with the ability to influence and align stakeholders at all levels, both internally and externally.
• →Experience working closely with ML Engineering and Data Science teams on high-scale, real-time data and ML systems.

• Experience in the digital health, wellness, or consumer subscription (D2C/B2C) sectors.
• A passion for mindfulness, mental health, and the mission of Headspace.
• Prior experience scaling a data platform in a high-growth environment.

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice