Human Kinetics

Applicants are not obligated to disclose expunged juvenile records of adjudication, arrest, or conviction as part of the application process.

*Learn more about our perks and benefits here: https://us.humankinetics.com/pages/human-kinetics-compensation-benefits-information

Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply.

Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7540.

1. Correctly and accurately use the customer service processing software and credit card payment center with minimal assistance.
2. Review customer order or return credit paperwork ensuring all required information is included before keying into customer service processing software.
3. Complete entry of customer order or credit into customer service processing software &, as needed, credit card payment center.
4. Independently performing complex order & credit tasks.
5. Work as one in a team rotating daily customer service software processes, shared incoming order email folders, and reviewing website high-risk customer orders.
6. Asks questions, follows instructions & procedures to accurately complete assigned tasks.
7. As needed, communicate professionally with customers & internal staff via phone, email, and Web Help Desk ticket system to process orders & credits.
8. Follow established customer order & credit procedures while meeting departmental accuracy rates & completion times.
9. Utilize a strong knowledge of all Human Kinetics products including delineation of print & electronic product delivery, HK websites, & promotional campaign discount codes.
10. Complete varied individual & departmental tasks assigned on an ad hoc or regular basis.

1. Follow departmental processes on how to handle printed order & credit customer service processing software copies along with filing processes for printed orders & credit paperwork.
2. Work cohesively & collaboratively with co-workers focusing on communication, problem-solving, & mutual support.
3. Adhere to established procedures, meets accuracy rates, and timeframes for completion of tasks expected for the department.
4. Keep the Customer Service Director & CSR III updated on workload trends, asking for assistance when needed.
5. As needed, provide insight, leadership, & solutions on regular & atypical, assigned tasks.
6. Collaborate with co-workers on primary & backup task training.
7. Write, update, & review instructions for existing or new assigned tasks as needed.
8. Collaborate with the Customer Service Director & CSR III ensuring all orders & credits are keyed into customer service software by annual physical inventory & fiscal year-end deadlines.
9. Physically count inventory during annual physical inventory.
10. Attempt to upsell or cross-sell products on customer orders.

• Customer communication (in-person, written, or over the phone.)
• Intermediate working knowledge of Microsoft suite of products including Outlook, Word, and Excel

• Integrity
• Resourcefulness
• Effort
• Respect
• Teamwork
• Stewardship

• Office Equipment Frequent computer, telephone, copier, calculator, and printer use. Occasional use of fax.
• Mental Demands: Frequent problem-solving, decision making, data interpretation, organization, and adaptability. Occasional stress management, and initiative taking.
• Working Conditions: Indoor, office environment.
• Physical Demands: Frequent sitting. Occasional standing or walking. Rare lifting or carrying.
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.