CG - Business Process & AI Automation Specialist (031-1078)

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Our client is an Australian consulting business that helps product-based companies understand and manage complex regulatory requirements across local and international markets. They work with businesses in highly regulated sectors, including cosmetics, personal care, food, and complementary medicines, supporting them with product compliance, ingredient and label reviews, market entry requirements, and ongoing regulatory guidance. Their work helps clients reduce compliance risk, prepare products for launch, and navigate the requirements involved in selling products in Australia and overseas.

Our client is seeking a Business Process & AI Automation Specialist to support business process improvement, operational efficiency, documentation, data management, and AI adoption across the business. 

This role extends beyond AI automation and incorporates operational process ownership. The successful candidate will help manage internal records, improve workflows, maintain process documentation, support leadership with administrative workflows, and identify opportunities to automate repetitive business processes using AI and low-code/no-code tools.

• →Database, tracker and register management
• →SOP development, updates and document standardisation
• →Provide executive assistant-style support to leadership
• →Organise information, track action items, and prepare documentation
• →Improve administrative workflows
• →Template management and document formatting
• →Spreadsheet optimisation and data management
• →AI-assisted document preparation and reporting
• →Workflow mapping and continuous process improvement
• →Business process analysis to identify automation opportunities
• →Development, implementation and maintenance of AI and low-code/no-code automation workflows
• →Testing, monitoring and optimisation of automation processes
• →Supporting departments with AI adoption and training
• →Maintaining internal knowledge bases and process documentation

• At least 3 years of relevant experience in business process improvement, operations support, executive support, AI automation, workflow automation, or a similar role
• Experience managing databases, trackers, registers, spreadsheets, and internal records
• Experience developing, updating, and standardising SOPs, templates, and process documentation
• Strong spreadsheet and data management skills, including formatting, reporting, data organisation, and data clean-up
• Hands-on experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, OpenAI, or similar
• Experience using low-code/no-code automation tools such as Zapier, Make, Microsoft Power Automate, n8n, Airtable, Notion, ClickUp, Monday.com, or similar
• Ability to map workflows, analyse business processes, and identify process improvement opportunities
• Strong attention to detail, organisation, and accuracy
• Ability to follow instructions closely, clarify requirements when needed, and complete tasks accurately as outlined
• Excellent written English communication skills
• Ability to support leadership and departments with documentation, action tracking, reporting, and follow-up
• Able to work independently in a remote environment

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)