Operations Manager (014-1353)

• →Manage the business inbox, emails and day-to-day office administration, ensuring enquiries and requests are actioned promptly.
• →Schedule jobs, crews, materials and supplier deliveries using Tradify or similar job management software.
• →Track jobs from quote through to completion, identifying delays or issues early and keeping work on schedule.
• →Coordinate with customers, builders, suppliers and internal teams regarding schedules, variations, job updates and requirements.
• →Follow up outstanding quotes and invoices in coordination with the bookkeeper.
• →Support the transition from Tradify to the new custom-built job management platform, including data setup and process documentation.
• →Develop and maintain SOPs for key office and operational processes.
• →Provide the owner with a weekly overview of jobs, upcoming schedules, outstanding items and potential issues.

• 5+ years’ experience in operations, office management, scheduling or a similar coordination role.
• Experience within roofing, construction, trades or a related Australian business is highly preferred.
• Hands-on experience with Tradify or similar job management systems such as ServiceM8, simPRO or Fergus.
• Strong Microsoft 365 skills, particularly Outlook, Excel, Word and Teams.
• Excellent organization and time-management skills, with the ability to manage multiple jobs, deadlines and stakeholders.
• Confident and professional communicator who can build strong relationships and communicate effectively with builders, customers and suppliers.
• Experience creating SOPs or supporting a software/system migration is highly regarded.

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)