Service Coordinator

Are you ready to take your career to the next level with IHG Mechanical in Fort Worth, TX? Are you a master at coordinating services to ensure seamless operations and customer satisfaction? If so, we have a great opportunity for you as a full-time Service Coordinator. As the hub of our operations, you will play a vital role in managing service requests, coordinating technician schedules, and exceeding client expectations. If you thrive in a fast-paced environment and enjoy juggling multiple tasks, then this role is perfect for you. As a Service Coordinator, you will earn between $50,000 to $70,000 annually. In addition to a competitive salary, we offer a vibrant company culture and fantastic benefits you can enjoy, including:

- Employee-paid health insurance

- A 401(k) retirement plan

- Generous vacation time

- Paid time off (PTO)

- Paid holidays

YOUR DAY

As a Service Coordinator, your day is filled with seamless coordination and proactive problem-solving. You start by communicating with customers to schedule service, maintenance, and sales inquiries, gathering crucial details about their systems and needs. Using the Vista Viewpoint system and Dispatch Board, you efficiently plan and route technicians to service calls based on availability and skill sets, ensuring prompt responses to customer and technician requests. Your keen eye for detail shines as you maintain the Dispatch Board, strategically filling appointment gaps to optimize efficiency. Your role is pivotal in maximizing customer satisfaction and operational excellence by working closely with Field Service Managers to deliver top-notch service every step of the way. Join us at IHG Mechanical, where every day brings new challenges and opportunities to make a meaningful impact.

YOUR HOURS

Join us as a Service Coordinator and enjoy a reliable 8 AM to 5 PM schedule, Monday through Friday, that provides you with a great work-life balance.

REQUIREMENTS

• 5+ years experience supporting a service industry
• Experience in industrial refrigeration is a plus!

OUR MISSION

IHG Mechanical is a highly experienced company specializing in industrial refrigeration solutions for leading national corporations. Whether it's new construction or retrofit projects, involving freon or ammonia, our team possesses the expertise to design and implement efficient climate control systems that minimize operational expenses. Our success can be attributed to our exceptional employees, who deliver excellent customer service and enjoy a supportive work environment with a healthy work-life balance. We offer competitive benefits and pay, and welcome individuals to join our close-knit team.

READY TO APPLY?

If you think this Service Coordinator job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. This initial application should take you less than 3 minutes to complete. Good luck!