QA Claims Administrator

Join Our National Team as the Quality Assurance Administrator!

POSITION SUMMARY

The Quality Assurance (QA) Claims Administrator will support our franchise network in delivering consistent, high-quality service and maintaining compliance with insurance carrier standards. In this role, you will review insurance claim files, monitor performance against SLAs and KPIs, and work closely with franchise teams to ensure quality and accountability across the network. This is a highly process-driven role that requires strong attention to detail, organization, and follow-through. 

 
Reports to: Vice President of Quality Assurance and CAT Response, Canada
Location:  Remote
Salary Range: $45,000 - $55,000 Annually

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

•     Must be able to stay in a stationary position up to 100% of the time 

•     The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

•     Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer

•     Must be able to observe and perceive information on a computer and documents 

•     Must be able to communicate and converse with customers over the phone 

•     Occasionally will lift up to 10lbs

•     Ability to safely operate a passenger vehicle 

WORK ENVIRONMENT
The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat.  Most work will be conducted over email, video conferencing, and telephone.  Employees must have access to a stable internet connection when working outside of the office.  Employees must use the provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

TRAVEL
This position may require up to 5% travel.  This position may require travel for company meetings or events and training.

Reasonable Accommodation for Disability   

Any applicant or employee who believes that a reasonable accommodation is required for purposes of provincial or federal disability law is required to contact Human Resources to begin the interactive exchange process.

 

A “reasonable accommodation” is a change or adjustment to a job or work environment that allows a qualified individual with a disability, defined as a physical or mental condition that is permanent, ongoing episodic or of some persistence, and is substantial or significant limit on an individual’s ability to carry out important functions (or as otherwise defined by federal or provincial law), to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer    

Paul Davis Restoration is an equal opportunity employer and employment equity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.

 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.