Student Services Coordinator

Role: Student Services Coordinator, Vancouver

Reporting to: Student Services Manager, Vancouver

Place of Employment: Vancouver, Canada

Employment Term: Fixed term, Effective immediately until June 4th, 2027

Salary Range: $42,000 – $44,500 per annum

The Student Services Coordinator plays a key role in delivering a welcoming, supportive, and seamless student experience for students at ILSC and Greystone College Vancouver. As a primary point of contact, the coordinator provides front-line student support, responds to inquiries, assists with administrative processes, and works collaboratively with academic and operational teams to ensure students receive timely, accurate, and student-centred service throughout their studies.

Preference will be given to candidates who are proficient in Korean, Mandarin, or Japanese; however, these language skills are not a requirement for the position.

Working closely with academic teams, pathways, testing, and national student services, the coordinator supports student engagement, maintains accurate student records, and contributes to the effective delivery of student services through in-person, email, phone, app-based, and other service channels.

Key Responsibilities

Student Advising & Engagement

• Provide in-person and virtual student advising and support related to academic progress, attendance, policies, and general wellbeing.
• Serve as a front-line point of contact at the ILSC Vancouver front desk, ensuring timely, accurate, and student-centred support.
• Conduct student orientations, check-ins, and engagement activities to foster connection and community.
• Respond promptly and empathetically to student inquiries through in-person interactions, email, live chat, and virtual meetings.
• Coordinate and support on-campus student activities as required.
• Promote and facilitate participation in campus-based and digital engagement initiatives.
• Support compliance by ensuring students understand visa/study permit and school policy requirements, where applicable.

Academic & Administrative Operations

• Manage student records, registrations, and course placements in student database.
• Prepare session programs, schedules, and student lists for Vancouver-based intakes.
• Generate and distribute regular reports related to student enrollment, attendance, and academic progress.
• Coordinate with Academic, Pathways, and Testing teams on attendance tracking, progress concerns, warning letters, and extensions.
• Maintain standardized data entry and coding practices to ensure consistency and data integrity.
• Issue enrolment, attendance, and academic letters as required.
• Support on Live Chat and service requests through the student app, as required.

Academic & Administrative Operations

• Manage student records, registrations, and course placements in student database.
• Prepare session programs, schedules, and student lists for Vancouver-based intakes.
• Generate and distribute regular reports related to student enrollment, attendance, and academic progress.
• Coordinate with Academic, Pathways, and Testing teams on attendance tracking, progress concerns, warning letters, and extensions.
• Maintain standardized data entry and coding practices to ensure consistency and data integrity.
• Issue enrolment, attendance, and academic letters as required.
• Support on Live Chat and service requests through the student app, as required.
• Monitor campus facilities and learning spaces, reporting maintenance, safety, and operational concerns to the appropriate vendors, building contacts, or management team, and following up as required.
• Support a safe, welcoming, and compliant campus environment by communicating facility-related policies and escalating concerns as appropriate.

Essential Qualifications, Skills, and Attributes

• Post-secondary education and/or equivalent experience in education, administration, or advising.
• Minimum 2–3 years’ experience in student services, advising, or education administration, ideally with international students.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated empathy, cross-cultural awareness, and problem-solving ability.
• Ability to manage multiple priorities and work independently in a remote environment.
• Knowledge of, and fluency in, another language (Korean, Mandarin, and/or Japanese) considered an asset.

About ILSC, ELS, Greystone College & Greystone Institute 

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, Ireland and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia; and Dublin, Ireland; as well as two online language schools, ILSC HELLO and ILSC ALLO. In 2025, ILSC Education Group launched Greystone Institute, a new Higher Education provider in Brisbane. 

In early 2022, ILSC Education Group joined forces with ELS Educational Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.   

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs. 

Our Core Values 

PASSION: To enrich & transform people’s lives 

INNOVATION: To evolve through creativity & diversity. 

RESPECT: To treat everyone with compassion & dignity. 

COLLABORATION: To build community & achieve more together. 

INTEGRITY: To act responsibly & ethically in everything we do. 

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.  

If you need assistance or an accommodation due to a disability, you may contact HR at HR@ilsc.com.