Insurance Administrator

Travel Claims Administrator

Remote or Hybrid | 37.5 hours per week
Monday to Friday
Salary: £24,800 – £25,000
 

Are you passionate about delivering exceptional customer service and looking to build a career in international healthcare and insurance? We’re looking for a Policy Services Administrator to join our growing and supportive team.

This is a fantastic opportunity to work in a collaborative, remote-first environment where your development and progression are truly valued.

As a Travel claims Administrator, you’ll play a key role in delivering outstanding service to our members by supporting them with policy queries, amendments, and requests.

You’ll become an expert in our products, ensuring all changes are handled efficiently and accurately while keeping customers informed every step of the way.

• →Manage policy amendments from request through to completion
• →Handle inbound customer calls, emails, and other communications
• →Process payments securely over the phone
• →Maintain accurate records in internal systems
• →Work to agreed service levels and minimise abandoned calls
• →Support shared mailboxes, responding within 2 business days
• →Collaborate with Policy Services and Claims teams
• →Assist with group enrolment changes and reporting (full training provided)
• →Contribute to wider administrative tasks and team projects

• Strong customer service skills (phone and written)
• Excellent attention to detail
• Ability to prioritise workload and work independently
• Confident communication skills
• Proficiency in Microsoft Office
• Adaptable, team-focused mindset

• Previous call centre experience
• Previous administration experience

If you’re looking for a role where you can make a real impact while developing your career in a global organisation, we’d love to hear from you.

 Apply now and become part of something global.
 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.