Enterprise Customer Success Manager – State Program Lead

Impruvon was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care.

At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people’s lives.

As part of the Customer Experience team, the Enterprise Customer Success Manager –  State Program Lead will serve as the strategic leader for one of Impruvon’s State Contracts, one of the company’s most important enterprise partnerships. This role is responsible for ensuring successful implementation, adoption, and expansion of the Impruvon platform across participating providers throughout the state.

The Enterprise CSM will own executive relationships with state stakeholders and partner organizations while leading and mentoring a team of In-State Customer Success Managers responsible for provider engagement and frontline program support. This role requires strong leadership, program management, and the ability to drive measurable outcomes across complex healthcare and government environments.