Operations Manager

United States·Chicagomid

OperationsOperations Manager

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Overview

ABOUT US Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach,

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OperationsOperations Manager

ABOUT US
Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road.
We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.

THE ROLE
We’re looking for an Operations Manager to lead daily execution across a group of 4–5 depots and approximately 300–450 vehicles.
Reporting to the District Manager, you’ll lead Operations Supervisors and their depot teams, ensuring vehicles are ready and delivered on time, teams have the right staffing and knowledge, and operating standards are consistently followed.
This is a hands-on, field-based leadership position. You’ll be based at the largest depot within your assigned group, travel frequently between locations, and serve as the first escalation point for critical operational issues.

WHAT WILL YOU WORK ON?

Lead operational performance across 4–5 depots, delivering service, productivity, quality, and cost targets
Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations
Ensure vehicles are ready, safe, clean, and available for on-time customer check-ins and check-outs
Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions
Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget
Coordinate workforce coverage across locations, particularly during seasonal and operational peaks
Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices
Resolve escalated operational and customer issues and prevent recurrence
Implement new processes, systems, and district initiatives across assigned depots
Report performance, risks, and resource needs to the District Manager
Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month
Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue
Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year

WHO ARE WE LOOKING FOR?

5–8 years of experience in hands-on operations, ideally within mobility, rent-a-car, logistics, retail, hospitality, or another high-volume customer-facing environment
At least 2–3 years of experience leading teams, several locations, or one high-volume site
Experience managing labor, overtime, operating costs, scheduling, and location-level budgets
Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement
A visible, hands-on leadership style and willingness to work alongside frontline teams
Strong coaching, problem-solving, and performance-management skills
Excellent communication and stakeholder-management skills
Professional fluency in English; additional local language capability is a plus
Strong Excel or Google Sheets skills and experience with operational or reporting tools
A valid driver’s license and willingness to drive campervans
Availability to travel frequently between assigned depots and respond to critical operational needs

Bonus points for:

Fleet management or vehicle maintenance experience
Lean, Six Sigma, safety, project management, or similar operations certifications
Experience implementing operational change across multiple locations
Experience in highly seasonal or geographically dispersed operations

THE INDIE COMMITMENT!

A fast-growing, dynamic environment where you can directly influence operational performance
Career growth opportunities within Field Operations, including progression toward District Manager
Continuous training, development, and coaching
Competitive total compensation package, including a base salary of $70,000 and performance-based variable compensation
PTO, paid sick leave, health insurance, and additional benefits
Free road trips across Europe, North America, and Oceania

Are you ready to Go Indie?