Quick Summary
Overview
We are looking for a Senior CS Program Manager to lead strategic and operational programs that improve the scalability, efficiency,
Technical Tools
OperationsProject Manager
We are looking for a Senior CS Program Manager to lead strategic and operational programs that improve the scalability, efficiency, and overall operating model of Customer Support across our global organization.
You will be the operating backbone of CS transformation, bringing structure, visibility, and execution discipline to a complex portfolio of initiatives across multiple regions and functions.
A key focus of this role will be leading the transition to a more scalable Business Process Outsourcing (BPO) model and establishing a centralized program management framework across Customer Support. You will work closely with Customer Support, Operations, Finance, Legal, IT, Quality, Training, and other teams to drive programs from strategy and planning through execution and measurable results.
You will be the operating backbone of CS transformation, bringing structure, visibility, and execution discipline to a complex portfolio of initiatives across multiple regions and functions.
A key focus of this role will be leading the transition to a more scalable Business Process Outsourcing (BPO) model and establishing a centralized program management framework across Customer Support. You will work closely with Customer Support, Operations, Finance, Legal, IT, Quality, Training, and other teams to drive programs from strategy and planning through execution and measurable results.
This is a senior role for someone who can operate comfortably at both strategic and operational levels, bring clarity to ambiguous problems, and influence stakeholders across a complex, multi-region organization.
Location & Eligibility
Where is the job
Estonia
Hybrid within the country
Who can apply
EE
Listing Details
- First seen
- September 25, 2026
- Last seen
- September 25, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 58%
- Scored at
- September 25, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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