Loyalty Domain Product Owner _Macy's _Senior Consultant

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success. In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:

⦁ Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
⦁ Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
⦁ Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
⦁ Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
⦁ Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
⦁ Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Your contribution to the team:

⦁ Knowledge of ERP systems and integration techniques, along with sector focus
⦁ The ability to handle end to end ERP package customization and implementation
⦁ A knack for translating complex requirements into actionable development tasks.
⦁ A passion for design and hands-on coding experience
⦁ A collaborative spirit and excellent communication skills with cross-functional teams and client stakeholders

• Loyalty Management Functional Knowledge with Customer Shopping experience analysis, Rewards and redemptions and management of Third party Loyalty Management Partnerships.
• Experience with Retail industry.
• Driving the Product Roadmap, identifying, capturing, tracking with cross-functional Business SMEs/ stakeholders
• Flawless execution in interfacing with multiple different teams, identifying roadblocks, resolve dependencies.
• Manage Tech/ Business stakeholders’ communication.
• Jira, Confluence, Agile methodology
• Have experience in IT
• Must have: Loyalty Management Product implementation like (Epsilon, Sales Force Loyalty Management or any other Loyalty Management products) and Custom Loyalty Management Solution implementation
• Good to have: Experience in Product evaluations and recommendation. • Experience in Product Owner
• Working knowledge of Loyalty Management, Rewards, Redemptions, Experiential rewards and Customer data Management
• At Least 1 End to End Loyalty Management solution implementation experience including product evaluation, Recommendations, and implementation.
• Preferred functional expertise in Retail domain.
• Need Agile scrum experience and good understanding of all agile ceremonies.
• Ability to work in team in diverse/multiple stakeholder environment.
• Strong problem-solving skills and analytical skills
• Experience and desire to work in a Global delivery environment. • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.