Client Success Manager

United States·New Yorkmid

Customer Success ManagerCustomer

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Quick Summary

Key Responsibilities

Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.

Technical Tools

Customer Success ManagerCustomer

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
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We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Responsibilities

~2 min read

→Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
→Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
→Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
→Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
→Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
→Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
→Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
→Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.

→Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
→Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
→Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
→Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
→Highly self-motivated and proactive, with a strong sense of ownership and accountability.
→Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
→Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
→Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
→AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.

What We Offer

~3 min read

✓The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.

✓Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave

✓Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400

✓Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP),

✓Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes

✓Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,

✓Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.

✓The base pay range for this position is $75,000 - $105,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.

✓This information is provided per New York City’s salary disclosure law.