Senior IT Operations Engineer

United Kingdom·Edinburghsenior

It Operations EngineerInfrastructure & Cloud

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Key Responsibilities

4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleagues Demonstrated experience managing, configuring,

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It Operations EngineerInfrastructure & Cloud

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
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We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team members
Work within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regions
Provide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support team
Administer and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Support and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teams
Manage SharePoint sites, permissions, and content structure, supporting collaboration and document management needs across the business
Plan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration support
Administer and support Atlassian products (e.g. Jira, Confluence), including user access, workflows, and integrations
Design, build, and maintain automation scripts and tools (primarily PowerShell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and JumpCloud
Embrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service delivery
Manage all endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Own and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standards
Design, document, and continuously improve IT policies, procedures, and processes across systems and teams
Research, evaluate, and pilot new products, services, and automation opportunities for deployment across the business
Contribute to inventory management, budget tracking, and vendor relationships

4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleagues
Demonstrated experience managing, configuring, and troubleshooting Windows and macOS environments at scale
Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
Strong scripting and automation skills, with hands-on experience writing and maintaining PowerShell and Python scripts to automate IT administration tasks
Working knowledge of AWS services and cloud infrastructure concepts
Experience with Google Workspace administration
Experience with JumpCloud or a comparable cloud directory / MDM platform
Experience administering SharePoint, including site structure, permissions, and governance
Experience with, or strong working knowledge of, on-premises to cloud migration projects
Familiarity administering Atlassian products such as Jira and Confluence
Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation management
Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
Proven ability to mentor and support the development of junior team members
Strong experience working with remote and international teams
Excellent written and spoken communication skills in English
Ability to multitask and prioritise in a fast-moving, dynamic environment
A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies

Flexible Working (Hybrid)
27 days annual leave plus bank holidays
Private Medical Health Insurance
Pensions Scheme & Life Insurance
Budget for professional development costs
Season Ticket Loan Scheme
Cycle to work scheme
Give as you earn
Eye test & occupational glasses reimbursement
Classpass
Nursery Scheme
Employee Assistance Programme
Professional development opportunities within our Learning & Development programs
All of these benefits/perks are effective on the date of hire