Engineering Manager, Order Experience

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working toward creating a world where everyone has access to the food they love and more time to enjoy it together. Behind every seamless order is a foundation of complex systems working in perfect coordination and the Order Experience team is at the heart of it all.

The Order Experience team owns some of the most mission-critical infrastructure at Instacart, including checkout architecture, order management, and post-order quality. These systems sit at the intersection of nearly every major product initiative across the company, making this team a foundational dependency for how Instacart delivers value to customers, shoppers, retailers, and brand partners alike.

We're looking for an Engineering Manager to lead this team of 8+ engineers and bring both strategic vision and hands-on technical leadership to a domain where reliability, scalability, and conversion all matter. This is a role for someone who thrives in complexity, knows how to balance long-term platform thinking with near-term shipping, and can navigate a high-volume, cross-functional environment with clarity and confidence.

• Lead and grow an engineering organization of 8+ engineers responsible for checkout architecture, order management, and post-order quality. These systems are foundational to Instacart's core customer experience and directly impact conversion and reliability at scale.
• Serve as the primary engineering point of contact for 10+ partner teams across the organization, managing high-volume intake, setting clear prioritization frameworks, and ensuring Order Experience remains a reliable, well-scoped dependency for every major launch at Instacart.
• Drive platform thinking across the team by identifying opportunities to rebuild and modernize foundational systems without sacrificing the pace of shipping customer-facing value, and making principled trade-offs between short-term delivery and long-term architectural health.
• Own engineering execution end to end: from roadmap alignment and technical strategy to team health, hiring, and career development for a high-performing group of engineers navigating a fast-moving, high-stakes domain.
• Partner closely with product, design, data science, and cross-functional engineering leaders to define the future of order infrastructure to influence how Instacart scales its checkout and fulfillment systems as the business continues to grow.

• 7+ years of software engineering experience, with at least 2 years in an engineering management role leading teams of 8 or more engineers
• Demonstrated experience owning and scaling backend systems in a high-traffic, production environment, including systems related to e-commerce, order management, checkout, or similar transactional domains
• Proven ability to manage complex cross-functional dependencies across multiple partner teams simultaneously, with strong prioritization and stakeholder communication skills
• Experience driving technical roadmaps that balance platform modernization with continuous product delivery in a fast-paced environment
• Track record of hiring, retaining, and developing engineering talent, including performance management and career growth conversations

• Experience in a high-growth e-commerce or marketplace company where engineering systems are directly tied to revenue and conversion outcomes
• Familiarity with checkout or payment infrastructure, order lifecycle management, or post-order quality systems at scale
• Strong platform and systems thinking, experience leading architectural migrations or re-platforming efforts while maintaining system reliability and team velocity
• Comfort operating as a force multiplier across a large, distributed organization where your team's systems enable the work of many others

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